We have compiled a list of questions and answers that we find that we are asked most frequently. If your question is not answered below, Please feel free to contact us at any time.

What do I need to do when someone dies?

If the death is expected and your loved one is in a nursing facility or hospital, the staff will contact the doctor and you will advised to engage the assistance of a funeral director.
We liaise with the hospital or nursing facility and family members, to arrange to have your loved one transferred into our care. Some families choose to spend some time with their loved one if this is convenient to do so, and from our perspective we will bring your loved one into our care when you feel ready for us to do so.

What happens when a death is sudden and unexpected?

Depending on the circumstances of the death the State Coroner’s office may be involved.
If the death is the result of an accident or occurs suddenly or unexpectedly at home, the police and coroner will initially be involved and you will be advised to engage the assistance of a funeral director.
We have the experience, care and compassion to support your family throughout this difficult time. We will liase with the coroner’s office and arrange to bring your loved one into our care as soon as we have permission to do so.
An unexpected death places additional strain on loved ones. We understand it can be confusing and traumatic. It is our pledge as your funeral director to care for you and ensure you are informed each step of the way.

What do we do if a loved one dies at home?

Your first contact should be with your doctor who will attend and assess the circumstances of the death.
If your family member has been ill and the doctor is satisfied with the cause of death, and is willing to sign a death certificate, you can call us to arrange to bring your loved one into our care.
If the death occurs suddenly or there is not a history of illness, the police and state coroner’s office will be advised and involved in the same manner as we have described above.
You will require our services to assist you at this time, and we will care for you throughout this time and liaise with the authorities in the same manner as described above.

When will we get a death certificate?

The doctor or coroner provides an initial death certificate which is required by funeral service providers to authorise a cremation or burial. This certificate is often confused with the certified certificate you require for estate purposes.
We are permitted to register the death to Births Deaths & Marriages on the day the cremation or burial takes place. A certified copy of the death certificate will be issued to the authorised family member or legal representative. The death certificate will take longer to be issued if the coroner has been involved, however we can apply for an interim death certificate to help you expedite your personal family business matters.

How do we arrange a funeral?

After contacting Jason Killick Funerals, an experienced funeral director will meet with you in the privacy of your home, at our offices, or at a place that is comfortable and convenient to you.

There are two parts to arranging a funeral service.
The first is the gathering of some personal family information about your loved one i.e. place of birth, history of marriage & children’s names, date of immigration to Australia if appropriate. This is the information required by registrar of Births Deaths & Marriages and also assists us in our work with you also. (See our online arranger to see exactly what is required)

The second part of our meeting addresses the Funeral service and the creative elements. You will be offered compassionate support, guidance and a range of choices in a consultative manner to achieve the style of funeral service appropriate to your loved one. We will discuss the location of the service, religious or non religious beliefs, cultural requirements and your family’s needs and circumstances.
We understand that every life has meaning and each family is unique. We will work on your behalf to achieve a farewell that is dignified and honours your loved one just as you would want.

What is the purpose of a funeral?

Every civilisation recorded in history has practiced some form of ceremony in relation to the death of someone. We acknowledge every occasion in life including birthdays, christenings, graduations, weddings. One of the biggest hurdles we face is the loss of a loved one and the care and support from our family and friends is vitally important. It’s not just the coming together to support the bereaved, but the acknowledgement and celebration of a very special individual who has had an impact on our lives.

Can we Bring our loved one home?

Absolutely, We can bring your loved one to the family home where they can remain for several days to allow for religious and cultural protocols to be performed. Embalming of the deceased will be required in this instance.

Can you help us get our loved one back to our home country?

We pride ourselves in being able to swiftly repatriate to anywhere in the world. We regularly repatriate people to various countries and we enjoy an envied relationship with many Airlines and Consulate Officials from many countries. Other funeral directors are often referred to us by consular staff for advice on what differing countries require. We make repatriation as fast and as stress free as it can be.

What does a funeral director do?

A funeral director will not only assist you in the planning of a special celebration of life for your loved one, but support you and your family as much as they can in coping with your grief. They are not grief counsellors, but can help you with advice and if necessary point you in the direction of a counsellor if required.

Do I have to be invited to a funeral or can anyone attend?

Any one can go to a funeral if it is advertised, if it is not advertised and the family hasn’t contacted you directly, this means it’s normally private and out of respect for the family you should not attend.

Should children go to a funeral?

Children should be given a choice as to whether they attend a funeral or not. Sometimes toddlers or babies can be disruptive, but if they are of the immediate family it can sometimes be a welcome relief to have them present.

Should I wear black clothes?

Not necessarily, people no longer wear black to a funeral and it is no longer inappropriate for people be dressed in colourful clothing, in fact some people request guests attending to be dressed in colours.

I would like to say something, but what should I say?

Try not to avoid the grieving; it is important to identify yourself to the family. It is nice to acknowledge their loved one and maybe offer a lovely memory such as “Your mum was a lovely person and will be sadly missed”.

How can I help?

Depending on the circumstances, help can vary from cooking a meal, doing some shopping or just being a good listener; never stop them from expressing their feelings.

Is there anything I can do prior to a death occuring?

You can still contact a funeral home prior to death occurring. You can even put most details in place, in regards to selections and what type of service you and your family would like. Of course the only thing that can’t be organized is the date of the funeral.

Can I make a pre-arrangement before death has occured?

Yes. At Jason Killick Funerals, We are more than happy to help you make a pre-arrangement at any time.

Is there a cost to meet with a consultant to a pre-arrange a funeral?

No. We are more than happy to spend time with anyone who wishes to make a pre-arrangement.

Can someone come to my home?

Yes. The appointment can take place at our premises or alternatively we can come and see you in the privacy and comfort of your own home.

Burial or Cremation?

More often than not, people will have specified at one point in time whether they want to be cremated or buried. Sometimes in the case of a parent who has already buried their partner, their wish may be the same. It really is a very personal choice and one which can not be taken lightly.

What can I do with my loved ones cremated remains?

Sometimes this may be an easy decision. If your loved one has already requested what is to be done with their remains you may wish to carry out these wishes. If the decision has not been made, there is no rush, a decision can be made at any time, either directly after the funeral or years down the track. Some people wish to take their loved one home for awhile. There are many cemeteries that have locations for cremated remains. You may wish to scatter the ashes in a special location. You may require approval from a local authority for this.

What is embalming and what is its purpose?

“Embalming, in most modern cultures, is the art and science of temporarily preserving human remains to forestall decomposition and make it suitable for display at a funeral or for laying in state.”

Embalming achieves three things:

Sanitation (disinfects)
Presentation (appearance)

Does a deceased person have to be embalmed by law?

No. Depending on the length of time from death to the funeral service, if the deceased needs to be repatriated interstate or overseas and finally the condition of the deceased all plays a part in the decision for embalming.

How do people select a Funeral Director?

If a family hasn’t had the need to use a funeral home in the past it can be a bit daunting trying to decide which one to use. Sometimes if someone in the family has attended a service somewhere or a referral from someone else can assist in making the decision. Factors to consider may be reputation, location and cost. But if you are able, meeting with the staff is certainly a good way to make a decision.

What is the benefit of taking out a pre-paid funeral?

It relieves the stress of a difficult task from your family. When you take out a pre-paid funeral it is paid for at today’s prices

If I arrange a pre-paid funeral where does the money go?

Once a pre-paid is organised with Jason Killick Funerals, the money is sent to a Funeral Plan Management company who hold the money in trust until the funeral.

Will my contract cover all my final expenses?

Yes, as long as your family stay with the original plan on the contract. Sometimes families wish to add items such as memorial cards or a book, extra flowers and sometimes even upgrade a coffin which incur additional cost.